Frequently Asked Questions
Everything you need to know about staying with us.
Booking & Payment
Book directly through our website using the Book Now button. We use Anytime Booking for secure online reservations. You can also call or email us.
Cancellations made more than 14 days before arrival receive a full refund. Within 14 days the deposit is forfeited. We recommend travel insurance.
Yes, 25% deposit at booking. The remaining balance is due 14 days before arrival.
Your Stay
Check-in from 4pm, check-out by 11am. Early/late options may be available on request.
Yes! Dogs welcome in all accommodation. £15 per dog per stay. Up to 2 dogs per booking.
Cabins: luxury bedding, pillows, and towels included. Tents: king bed and sofa beds with bedding provided. Please bring your own bedding for any additional guest in tents.
Limited WiFi available. Mobile signal is patchy — EE and Three work best. We encourage disconnecting!
Facilities
Cabins have private en-suites with rainfall showers, heated towel rails, and underfloor heating. Glamping and touring guests use our modern shared facilities.
Yes! Each pitch has a fire pit. You will need smokeless fuels — kindling, logs, and briquettes can be purchased on site. No ground fires.
Yes, free parking next to your accommodation.
No, the tents are off-grid. Solar-powered lights are provided. Electricity is available in our Reception building for charging.
We have 6 pitches: 3 Super Pitches (electric, water, grey waste) and 3 Premium Pitches (electric, water). All use our smart E-Pitch pay-as-you-go system at approximately 26p/kWh.